Business Support Team Lead

Job summary

We are looking for an organised and motivated Business Support Team Lead to lead the business support team for our community mental health services within Fareham. The post holder will have experience of providing a high-quality administrative and secretarial service to support our team.

As a key member of the service, you will support the Team Manager with the day-to-day operational running of the service, ensuring patient care remains the central focus.

You will lead a team of business support staff, ensuring workloads are effectively managed and key performance targets and deadlines are consistently met.

You will promote a culture of excellent patient care, ensuring a professional, responsive, and efficient service is delivered at all times.

You will work collaboratively with the clinical team and other business support teams across Portsmouth and Southeast Hampshire.

Please note: At present, the Trust is unable to offer Skilled Worker Visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties, tasks & skills required

• provide comprehensive administration service to the staff and management of the CMHT inclusive of diary management, correspondence, development and maintenance of document management systems
• ensure high standard of service, make recommendations and implement new developments
• endure all typing and admin duties are promptly and efficiently completed
• knowledge and use of relevant computer systems, prompt response to emails bringing matters to the attention of management
• ensure efficient telephone service and message taking system
• run, analyse and validate reports relevant to your role
• instigate relevant policies and procedures
• Supervision of staff and annual appraisals. Conduct sickness monitoring, capability and conduct proceedings as required
• keep up to date with training, ensure your staff do
• preparation and management of key meetings, including collation of information and disseminating invites and minutes
• manage the roster
• manage complaints that are relevant to your team
• recruitment and retention of admin staff. Induct new starters, regular admin team meetings
• attendance at meetings as required
• ordering of equipment and supplies
• liaise with building manager and estates
• RA agent for Rio
• use of initiative, decision making, problem solving

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

Essential

GCSE A-C in English and Maths
NVQ level 3 in business administration or equivalent
Competent in the use of software packages. 

Desirable

Level 4 qualification in management or business administration

Experience

Essential

• Line management of staff
• Implementation of systems underpinning good practice
• Able to recognise conflict, skills to de-escalate situations
• Excellent organisational and communication skills; oral and written English
• Ability to prioritise and manage stress
• Knowledge of health and safety, and equal opportunities
• Understand confidentiality and experience of working with the general public
• Experience of HR processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Laura George 

laura.george15@nhs.net 

02381031573