GP Assistant

Job summary

We are looking for an enthusiastic and proactive GP Assistant to join our friendly and busy GP Practice.

General Practice Assistants form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments and improving patients' experience.

The successful candidate will need to be able to demonstrate strong interpersonal, communication and organisation skills, and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with being an effective team player.

If you are looking for a new challenge then look no further!

This role is externally funded.

Main duties, tasks & skills required

• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Filtering on-line consultations (eConsult's) to ensure the patient sees the right clinician at the right time.
• Extracting all information from clinical letters that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow up appointments of patients.
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for GP appointment.
• Dipping urine, taking blood pressure, ECGs & Phlebotomy.
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc GPA Competency Framework 2.
• Explaining treatment procedure to patients
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice of arrange admission while the GP can continue with their consultation(s).
• Support the GP with immunisations/wound care.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

Essential

*A minimum of five GCSEs, ideally at grades A -- C, but equivalent level of work experience will be considered.

*NVQ/Apprenticeship level 2 Business & Administration (or relevant equivalent)

Desirable

*GP Assistant Certificate

*ECDL/CLAIT qualification in IT (or equivalent) RSA II Typing (or equivalent)

*Experience of working in Primary care

Experience

Essential

*Good communication and team working skills.

*Previous experience of working as a member of a team.

*Confidence working with computers and e-mail. Previous experience of working with the public and of customer care policies.

Desirable

*Experience of software packages such as Word and Excel, EMIS and Docman 10. 

Additional Criteria

Essential

*Organised, good attention to detail

*Excellent customer care focus

*Ability to handle demands with professionalism, tact and diplomacy

*Work as part of a team to support the overall delivery of the team/department

*Ability to maintain confidentiality

*Ability to work with a methodical and careful approach

*Ability to remain calm under pressure

*Good telephone and inter-personal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Rebecca Ramage 

rebecca.ramage@nhs.net