Business Support Assistant - Fixed term

Job summary

We are recruiting for a full time Business Support Assistant to join our Neighbourhood Services team on the Isle of Wight on a fixed term contract of 9 months

To work as a member of Business Support providing comprehensive administrative support to the physical health teams in Locality Services, part of the Isle of Wight Division.

You will provide proactive administrative and/or reception service assisting in the day-to-day operational work of the team such as dealing with referrals to ensuring the background processes for example stores ordering run smoothly. This will involve liaising with members of the team, service leads and members of community staff across the division as well as localities, the organisation, external organisations, and members of the public.

This is a full time post of 37.5 hours per week for a 9 month period, 08:00 to 16:00 or 08:30 to 16:30 depending on the teams you are supporting and weekend working may be required on a rota basis. As we are an integrated team you may be required to work at any or all of our localities to ensure we provide the best possible service.

A full UK driving licence and access to vehicle that you can use for work that has business insurance cover are preferred. Experience with SystmOne is also preferred

Main duties, tasks & skills required

Provide efficient administrative, reception and clerical support to the team.

Keep accurate and clear records on all systems used by the service for both clients and staff.

To prioritise workload to meet demands of service as agreed with Lead Administrator/Team leader.

Organise meetings across health and social care system, using Outlook and make travel arrangements for staff as required (where relevant)

Photocopying, scanning, or filing as required.

Answering the telephone and dealing with enquires on behalf of the team and resolve any services enquires.

Maintenance of files, records, databases, reports, spreadsheets, website content and correspondence using Microsoft Office packages including Word, Excel and PowerPoint or bespoke software/databases.

Provision of general housekeeping duties such as reporting faults with office equipment and/or chasing up departments as necessary.

Undertake any duties commensurate with the post.

To collect updates from appropriate service areas and support the service to produce regular performance and activity statistical data.

Always ensure suitable communications and behaviour, in line with the Trust visions and values statement.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

Essential

English Language and Mathematics GCSE at grade A to C or equivalent. 

Desirable

Demonstrated NVQ level 2 in administration or related equivalent experience.

Experience

Essential

Good knowledge of administrative policies and procedures.

Computer literate and have a good working knowledge of Microsoft office applications including Word/Excel/Outlook and experience with Information systems/databases.

Able to prioritise workload and deal with pressured situations.

Skilled in management of telephone enquires (polite and professional telephone manner, passing on appropriate information in a timely and effective manner).

Demonstrated ability to proactively maintain confidentiality.

Desirable

SystmOne

Excellent knowledge of local systems and processes.

Knowledge of working within Health/Social Care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Sarah Powell 

sarah.powell36@nhs.net 

01983552533